FAQ
FAQ
Wanzhi Steel cuenta con un equipo profesional para resolver los problemas de los clientes. Podemos resolver cualquier duda sobre los productos. No se preocupe. Solo contáctenos. A continuación, se muestran algunos problemas planteados por los clientes.
Q: Are you a trading company or a manufacturer?
A: We are an industry-trade company with our own factory. Wanzhi Steel was founded in 2011. After years of development, we have rich export experience and we have a mature and excellent sales and after-sales team.
Q: What certifications do your products have?
A: We have ISO 9001, SGS, TÜV, SNI and other certifications.
Q: Can I get samples before ordering?
A: Of course. Usually our samples are free. We can also make your samples or technical drawings.
Q: How long does it take for your factory to deliver?
A: The delivery time is generally about two weeks. If we have stock, we can ship to you in advance. If it is an urgent order, we can complete the delivery within 7 days.
Q: Can I visit your factory?
A: Of course, we welcome customers from all over the world to visit our factory.
Q: Can you accept customization?
A: Of course, we can produce products according to your data requirements, and we can also customize production according to your samples or technical drawings.
Q: What payment methods do you support?
A: T/T payment: 30% T/T in advance, the balance to be paid before shipment;
L/C payment: L/C at sight.
Q: How do you guarantee the production quality of your products?
A: We have ISO and SGS certifications, have our own quality control laboratory, and accept third-party testing.
Q: Do you provide after-sales service?
A: Of course. If you have any questions, please feel free to contact us. Our business manager will contact you throughout the process and provide you with quality service.
Q: What do you think are the main advantages of ordering from your company?
A: 1. Own factory; 2. Quick delivery; 3. Price advantage; 4. 15-year quality assurance; 5. Excellent after-sales service; 6. Accept third-party testing.
Q: How to ensure on-time delivery?
A: Wanzhi Steel has its own fixed freight partner and has cooperated for many years.
Q: How to choose the right size of steel coil?
A: Our sales manager is very professional and will help you choose the right size. Don’t worry, just contact us.
Q: Why is Wanzhi’s steel more expensive than others?
A: Wanzhi Steel guarantees the quality of its products, and we use better transportation methods to ensure transportation time.
Q: Does Wanzhi provide a full set of services?
A: Customers usually have questions about product size, transportation method, price, packaging, etc. Our professional service team can solve these problems for you.
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