FAQ

A: Wanzhi Steel is an industry and trade company with our own factory. We were founded in 2011 and have since built a mature sales and after-sales team with years of export experience. Working with a supplier that both produces and exports means one point of contact from mill to container, and fewer hands between you and the material.

A: Yes. We welcome customers from all over the world to visit our factory. A visit lets you check the production line, the quality lab and the packing process in person. If travel is difficult, we can also arrange an online factory tour by video call.

A: Our products are covered by ISO 9001, ISO 14001, ISO 45001, CE, SGS, TÜV, SNI and other certifications. These cover quality management, environmental management, occupational health and safety, and product conformity. For a specific market such as Indonesia (SNI) or the EU (CE), tell us during the inquiry so we can prepare the right documents.

A: MTC stands for Mill Test Certificate, sometimes called a material test report. It records the chemical composition (for example nickel and chromium levels), the mechanical properties (tensile strength and elongation), the heat or lot number, and the standard the material was made to, such as ASTM A240. The MTC is your proof that the delivered coil matches the grade on the purchase order. A supplier that refuses to provide an MTC, or provides one without third-party stamps, is a risk signal. The ASTM International body sets many of the standards these certificates reference.

A: Yes. We accept third-party inspection by SGS, BV, TÜV, Intertek or any agency you name. Inspection can cover chemical composition, mechanical properties, thickness tolerance, surface quality and packing. For large or first-time orders, an independent inspection before loading is the single best way to avoid surprises at your port.

A: We hold ISO and SGS certifications and run our own quality control laboratory. Every process is checked, and we accept third-party testing on top of our in-house checks. Material is traceable through production and test records by heat and lot number, which supports customer audits and warranty claims.

A: Traceability links the steel you receive to its production heat and test records. The items to track are the grade designation, the applicable standard, the heat or lot number, the MTC, and any inspection report. Good traceability matters for controlled manufacturing, quality assurance and customer audits, and it is what lets us act fast if a claim ever arises.

A: Yes. Our samples are usually free. We can also make samples to your technical drawings or specifications so you can check the grade, finish and dimensions before committing to a full order. A small trial order is a sound way to validate a new supplier on quality, packing and documentation before you scale up.

A: Yes. We can produce to your data requirements and also customize from your samples or technical drawings. Customization covers grade, dimensions, surface finish, edge condition and any special tolerance your project needs.

A: Beyond raw coil and sheet, we handle slitting to exact width, cut-to-length, shearing, leveling, surface finishing (2B, BA, No.4, HL, mirror) and PVC film coating. Requesting these services before shipment reduces handling at your facility and keeps tolerances consistent. Our machinery division applies the same logic to fermentation and mixing tanks built to customer drawings.

A: MOQ depends on the product, grade, finish and width. Standard stock items can start from about 10 ton per size, while full container loads (around 25 tonnes) earn the best unit price. Special thicknesses, ultra-wide coils or tight tolerances may carry a higher minimum. Tell us the grade, size and quantity and we will confirm availability and the exact MOQ for your spec.

A clear RFQ leads to an accurate quote and fewer mismatches later. Include these points:

• Steel grade and applicable standard (for example ASTM 304 or EN 1.4301)
• Product form (coil, sheet, plate, pipe, bar)
• Dimensions and tolerances (thickness, width, length)
• Surface finish and any protective film
• Quantity and unit of measure
• Required certificates and inspections
• Processing requirements, if any
• Delivery terms (FOB, CIF, EXW) and destination port
• Target delivery date

Sending the same RFQ to every candidate lets you compare like for like instead of mixing a stock quote against a processed quote.

Send the RFQ details above by email or message, and our team responds with an itemized quote that separates material, processing and logistics. Comparing the full delivered specification, not just the unit price, is what protects you from hidden costs such as freight, insurance, duties and bank fees.

A: Our standard terms are T/T: 30 percent in advance with the balance paid before shipment. Other payment methods can be negotiated, and for repeat orders we can discuss letters of credit (L/C) from a reputable bank. We keep terms flexible for long-term partners once a working relationship is established.

A: We price for verified quality and reliable delivery. Lower quotes can hide downgraded material, weak packing or unclear Incoterms that cost more by the time the container reaches you. We use better transport methods to protect delivery time and we stand behind the material with certificates and inspection. The right comparison is total landed cost and risk, not the headline kilogram price.

A: Price follows the raw material index (nickel and chromium move stainless cost), the grade and thickness, the surface finish, the quantity, and the delivery terms. A 316 coil costs more than 304 because of its molybdenum content, and a polished or filmed finish adds cost over bare 2B. Ask for the full breakdown so you can see what you are paying for.

A: The delivery time is generally about two weeks. If we have stock, we can ship to you in advance. If it is an urgent order, we can complete the delivery within 7 days. Custom or non-stock specifications take longer because they enter the production schedule. We give you a written delivery commitment with the quotation so the date is clear on both sides.

A: Wanzhi Steel works with fixed freight partner we have cooperated with for years. A stable logistics relationship reduces the chance of a missed sailing or a delayed inland move, and it lets us plan the production to mill slot against a known ship schedule.

A: We ship from major Chinese ports such as Tianjin, Qingdao and Shanghai. For each order we prepare the commercial invoice, packing list, bill of lading, certificate of origin and the mill test certificate. Some destinations need extra papers such as a certificate of conformity or a inspection certificate, so tell us the destination early and we will arrange the documents before loading.

A: Export packaging is built to survive sea transport, not just truck movement. A standard seaworthy pack uses wooden or steel pallets, steel strapping and edge protectors, waterproof kraft or PE wrapping, and a moisture barrier such as VCI paper or desiccant to fight condensation. For mirror or brushed finishes, a protective PVC film is essential to prevent scratches. We provide loading photos and a packing list for every shipment.

A: These are Incoterms that decide who pays and who carries the risk:

• EXW (Ex Works): you collect the goods at our factory; you own freight, insurance and export clearance.
• FOB (Free On Board): we deliver to the port and load the vessel; risk passes to you once on board.
• CIF (Cost, Insurance and Freight): we pay freight and insurance to your destination port, but risk still passes at the load port.

Confirm which term applies before you compare quotes, because the same kilogram price under different terms lands at very different total cost.

A: We can arrange shipping under FOB or CIF and coordinate with our freight partner, or you can use your own forwarder under EXW. Either way we prepare the export documents and loading photos so you can track the container from our plant to your port.

A:Yes. If you have any questions after delivery, our business manager stays in contact with you through the whole process and provides ongoing service. Good after-sales is part of how we keep long-term customers.

A: Contact us with photos, videos and the coil or batch numbers as soon as you find an issue. Those details let us run a fast internal trace against the heat record and packing photos. If the fault is in our manufacturing or packing, we provide commercial compensation or replacement material. Keeping the MTC and the loading photos from shipment makes this process quick.

A: Customers cite six points: our own factory, quick delivery, price advantage, a 15-year quality assurance, excellent after-sales service, and acceptance of third-party testing. Together they mean you deal with one accountable supplier from quote to claim, which is simpler than splitting responsibility across a trader and a distant mill.

A: Our sales manager is very professional and will help you choose the right size. Don’t worry, just contact us.

A: Yes, when you work with a verified supplier. Check the business license, ask for original mill certificates, and use third-party inspection for large orders. Treat the first order as a validation step, then scale up once quality, packing and documents check out.

A: Many integrated suppliers offer cutting, slitting, leveling, bending and surface finishing. Wanzhi supplies the material and the processing, and our 316L pipe line and 316L pipe are made and inspected in house. One supplier controlling both material and processing keeps tolerances consistent.

A: It depends on volume, urgency and specification. Mills suit large, defined programs. Distributors and processors offer stock, smaller quantities and faster delivery. The useful question is which parts of your supply chain a supplier can control and document, not simply whether they own a furnace.

A: Send the same RFQ to every candidate and compare the full delivered specification: grade, origin, tolerance, surface, inspection documents, processing, packaging, lead time and freight terms. Comparing unit price alone hides the differences that decide whether the material actually works for your job.